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Categories
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  1. Discussion🚚 Logistics

    Consolidating less-than-truckload shipments across customers

    Our regional distribution centre sends many half-empty trucks because each customer's orders are shipped separately on their requested day. Fuel and driver cos…

    Rafael Montiero ·
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  2. Working with local guides to create authentic tours

    Our small travel agency wants to move away from standard bus tours and offer small-group experiences led by local residents, such as cooking with a family or w…

    Diego Arrabal ·
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  3. Raising a first round versus staying bootstrapped

    Our two-person company sells scheduling software to physiotherapy clinics and has reached modest profitability. Investors approached us after a local pitch eve…

    Lucas Ferrandi ·
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  4. Introducing salary bands in a growing company

    We have grown from fifteen to sixty employees and salaries were negotiated individually over the years. Similar roles now differ by up to forty percent, and pe…

    Hannah Okafor-Reid ·
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  5. Switching to water-based coatings in a small paint shop

    Customers increasingly ask for products with lower solvent content, and stricter emission limits are coming. Our coating line has used solvent-based paints for…

    Tomasz Wierzbicki ·
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  6. Running on-call rotations in a team of six engineers

    Our product grew faster than our team, and now six engineers share responsibility for a service that customers use around the clock. Night pages have become fr…

    Leah Brannigan ·
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  7. Getting paid safely by a new overseas customer

    A distributor we met at a trade fair wants to place a sizeable first order, but they are asking for sixty-day open account terms. We have no payment history wi…

    Amira Haddadin ·
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  8. Discussion🩺 Healthcare

    Opening a physiotherapy clinic next to a sports centre

    Two colleagues and I plan to open a physiotherapy clinic inside a new sports centre. The centre will refer members to us, and we hope to attract patients recov…

    Hannah Okafor-Reid ·
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  9. Discussion⛏️ Mining

    Engaging local communities near a new quarry

    We have permits for a new aggregate quarry, but residents of a nearby village are worried about dust, blasting noise and truck traffic. Legal approval does not…

    Owen Pritchard ·
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  10. Extending the season for a coastal guesthouse

    Our guesthouse on a small island is full from June to September and nearly empty the rest of the year. Fixed costs continue, and we lose good seasonal staff ev…

    Diego Arrabal ·
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  11. Cybersecurity requirements for small defence suppliers

    A prime contractor has asked all its suppliers to meet stricter cybersecurity requirements, including access controls, encrypted storage of technical drawings…

    Kirsten Halvorsen ·
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  12. Replacing a hazardous solvent in a cleaning process

    Our parts cleaning process uses a chlorinated solvent that is coming under stricter regulation. Workers also complain about the smell despite extraction. We ar…

    Tomasz Wierzbicki ·
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  13. Moving from paper to digital site diaries

    Our site managers still keep handwritten diaries for weather, workforce, deliveries and incidents. When a dispute arises months later, finding the right page i…

    Marco Bellanti ·
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  14. Making exit interviews useful

    People leave our company for reasons we only guess at. Exit interviews happen on the last day with the direct manager, and the answers are usually polite and v…

    Hannah Okafor-Reid ·
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  15. Preparing for CE marking on a first machine design

    We designed a compact packaging machine and need CE marking before selling it in the EU. The technical file, risk assessment and declaration of conformity feel…

    Tomasz Wierzbicki ·
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  16. Managing material price risk in fixed-price construction contracts

    We signed a fixed-price contract for a school extension eight months before construction started. Since then, prices for reinforcement steel, insulation and el…

    Marco Bellanti ·
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  17. Protecting a brand name when entering new markets

    We sell kitchen appliances under our own brand and will start exporting to three new countries next year. A distributor warned us that someone might register o…

    Ethan Calloway ·
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  18. Discussion🩺 Healthcare

    Reducing administrative work for nurses on hospital wards

    Our nurses estimate that a third of each shift goes into documentation, phone calls and searching for equipment. Patient care suffers and staff turnover is ris…

    Hannah Okafor-Reid ·
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  19. Discussion⚡ Energy

    Choosing between a heat pump and a biomass boiler for a greenhouse

    We grow herbs year-round and heating is now our largest cost after labour. The current gas boiler is near the end of its life, so we are comparing an industria…

    Owen Pritchard ·
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  20. Discussion🎓 Education

    Blended learning for apprentices in technical trades

    Our training centre prepares electrical apprentices for national certification. Classroom days are expensive for employers because apprentices leave the job si…

    Mei Lin Tavares ·
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